Training

From rapid to complex instructional design and development to redesigning your end to end training solution TCS has decades of experience engaging with clients to develop innovative training solutions.

Our client list spans verticals and business solution needs including: - Verizon - Yum Brands - Essilor -American Airlines - Brinker - Blockbuster

Workforce Management/BPO Consulting

From creating new innovative solutions for your existing team to guiding your setup of a new shared service center internally we have the expertise and experience to make you successful.

Our team has experience with implementations and optimization of every type of major WFM technology solution and organization in play today. We will enable your forecasters to move beyond erlang, your schedulers a key cog helping both your attrition and profitability challenges, and your real time teams optimize delivery for improved NPS/CSAT, and profitability. COPC certified coordinators, innovative industry leading WFM professionals, and access to unique enablement software partners we can provide a solution tailored to your organization and culture.

Change Management

Going through a merger or organizational realignment? Major system or application change? We have the experience to help you through the transformation and on to a successful future.

- ERP implementations - Consolidation through M&A or corporate transformation - LMS/KMS installations and optimization - WFM implementation and optimization - Major corporate initiatives - Digitization of process